Return Policy

What is your return policy?
We want you to be happy with your purchase! If you're not completely satisfied, you can return your item within 30 days as set forth in this policy. G...
Thu, 4 Nov, 2021 at 11:04 PM
Christmas Returns Policy
All Christmas purchases can be extended up to January 30th.
Thu, 4 Nov, 2021 at 11:03 PM
How do I return the items?
You purchase the items from, please contact support@smartpiano to arrange the return.  If you purchased from Amazon or anoth...
Mon, 9 Aug, 2021 at 11:35 PM
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will...
Mon, 9 Aug, 2021 at 11:38 PM
How do I change product color/model etc.
If the order was not shipped:  We’ll cancel your order and issue a full refund to you. Please order what you want again from our website. If t...
Mon, 9 Aug, 2021 at 11:50 PM
How will I be refunded for returns?
The refund will be processed with 1-3days when we receive return item.
Fri, 15 Oct, 2021 at 1:25 AM