App (Software for iOS & Android)

Video and game BGM have no sound.
1.    Please check the setting of your IOS device and make sure it’s not on the "mute" mode. Then please restart the APP and try...
Mon, 9 Aug, 2021 at 11:06 PM
Bluetooth Connect function.
The Bluetooth connection is available now for Smart Keyboard NEX and Piano Hi–Lite. But for other model pianos and keyboards, you should use cables to conne...
Mon, 9 Aug, 2021 at 11:07 PM
How does the song arrange the refund?
1)    We can give you a coupon equal to the amount, you can buy other songs you want. 2)    Please let us know your ...
Mon, 9 Aug, 2021 at 11:08 PM
Can I plug the piano/keyboard into a computer?
Yes, you can connect the piano/keyboard to the computer by using a USB A-Male cable,  and then the piano/keyboard becomes a MIDI keyboard.
Mon, 9 Aug, 2021 at 11:09 PM
Does the App support uploading MIDI files?
“The One Smart Piano” isn’t support upload the MIDI files.  If there are any songs you want to add, please tell us the song and artist name and we...
Mon, 9 Aug, 2021 at 11:09 PM
How to Recording through “The ONE Smart Piano” App?
Open “The ONE Smart Piano” app, go to “Music sheet” and you can find the recording icon in the upper right corner of the score. Click this recording icon a...
Mon, 9 Aug, 2021 at 11:14 PM
Where can I find my recording file?
Open “The ONE Smart Piano” app, go to “My Account/Settings”>”My Recordings”.
Mon, 9 Aug, 2021 at 11:20 PM
How to download “One Pianist”?
1)    iOS device can download it from App Store. 2)    For Android device, customer needs to download the .apk...
Mon, 9 Aug, 2021 at 11:26 PM