App (Software for iOS & Android)

Why can smart devices can’t charge when connect piano?
The Smart device can charge when connected using the apple lightning or apple 30pin cable, and can’t charge when connected using the Type-C or android cable...
Mon, 9 Aug, 2021 at 10:54 PM
How do I register The ONE Smart Piano app /reset the password?
1)    Download the app from the App Store or Google Play. 2)    Open the app and enter an email address and cr...
Mon, 9 Aug, 2021 at 10:51 PM
How to download or print the music sheets/video?
Due to copyright reasons, our app do not support download or print music sheets/video.
Mon, 9 Aug, 2021 at 10:52 PM
How come I cannot find my purchased songs?
Please contact support team and provide the following information for checking: 1) Apple ID that purchased the song 2) “The ONE Smart Piano” app login ...
Mon, 9 Aug, 2021 at 10:54 PM
The app can't connect the keyboard, what could be wrong?
1) Try to open a sheet music and see if the icon of device connection is red or green. See the icon on upper left of your smart device screen. 2) If it i...
Mon, 9 Aug, 2021 at 10:56 PM
The APP doesn't have songs that customer wants.
Our content team will update the library on a regular basis. If you have some specific songs that you want us to add into the app, you need to send email to...
Mon, 9 Aug, 2021 at 10:57 PM
Does the system focus on correctness too much and prevent the development of richer musical expression?
We think the opposite is true: by focusing learnings on full-length demos, a collection of familiar and favorite songs, and playing notes, we remove the bur...
Mon, 9 Aug, 2021 at 11:02 PM
Will I become too dependent on the system and not be able to play the song without it?
Our goal is not to teach sight reading, and we believe it isn’t the only way to learn music. Instead, our system supports learners in focusing on musical ex...
Mon, 9 Aug, 2021 at 11:03 PM
Will I become too dependent on the LED lights?
Our system supports learners by helping individuals play through songs first to build interest, then adding on additional skills such as reading music, hand...
Mon, 9 Aug, 2021 at 11:03 PM
Do I have to buy the app to use the piano?
The ONE Smart Piano App is FREE to download and use with your iOS or Android smart devices. All of the public domain content are for free - over 3000 classi...
Mon, 9 Aug, 2021 at 11:05 PM