Smart Piano Keyboard (Hardware)

My Digital Piano is Shutting Off.
There are two reason of automatic shutdown:   1.    “Auto Power Off” function The ONE keyboard/piano is equipped wi...
Mon, 9 Aug, 2021 at 11:54 PM
Piano/keyboard can’t be shutoff.
Please replace the power supply for testing. The power specifications of each product are as following sheet.  If the problem doesn’t solve after ...
Mon, 9 Aug, 2021 at 11:55 PM
Are there certain headphones that work with piano/keyboard?
Digital pianos and electronic keyboards support standard plug [6.3 mm] (1/4 inch)" or plug [3.5 mm] (1/8 inch).
Mon, 9 Aug, 2021 at 11:56 PM
The headphone jack does not seem to be work.
1.    Make sure that the headphone plug is properly connected to the piano/keyboard. The position of the headphone jack of piano/...
Mon, 9 Aug, 2021 at 11:59 PM
TOP1, TOP2 Sound is still heard from the speakers when the Headphones are plugged in.
Make sure that the headphone plug is properly connected to the piano. The headphone jack is under the piano, do not plug into the behind.
Tue, 10 Aug, 2021 at 12:00 AM
Are there certain sustain pedal that works with your Keyboard?
Generally, all standard pedals can work with our keyboards. Please note some pedals may have reverse function, you need to close that function then you can ...
Tue, 10 Aug, 2021 at 12:01 AM
The Pedal not working.
The pedal cord may not be connected to the pedal jack or may be loose. Check that the metal pin in the pedal connect interface is not bent.
Tue, 10 Aug, 2021 at 12:02 AM
Piano Pedal making rattle.
Check whether connected cable and screws are loose.  If you don’t have a solution after checking those possibilities. Please contact a technician ...
Tue, 10 Aug, 2021 at 12:02 AM
How to connect the microphone to the portable digital piano?
1.    Portable keyboard & Digital Piano Portable keyboard (TON1/T98/NEX) and digital piano (TOP1/TOP2) can’t be directly connected to...
Tue, 10 Aug, 2021 at 12:03 AM
Why can't I hear my piano?
If you cannot hear any sound coming from your piano, please follow the steps below: Make sure the power is turned on.  Make sure your smart devi...
Tue, 10 Aug, 2021 at 12:04 AM