Support Center

There are two reason of automatic shutdown:   1.    “Auto Power Off” function The ONE keyboard/piano is equipped wi...

Please replace the power supply for testing. The power specifications of each product are as following sheet.  If the problem doesn’t solve after ...

Digital pianos and electronic keyboards support standard plug [6.3 mm] (1/4 inch)" or plug [3.5 mm] (1/8 inch).

1.    Make sure that the headphone plug is properly connected to the piano/keyboard. The position of the headphone jack of piano/...

Make sure that the headphone plug is properly connected to the piano. The headphone jack is under the piano, do not plug into the behind.

Generally, all standard pedals can work with our keyboards. Please note some pedals may have reverse function, you need to close that function then you can ...

The pedal cord may not be connected to the pedal jack or may be loose. Check that the metal pin in the pedal connect interface is not bent.

Check whether connected cable and screws are loose.  If you don’t have a solution after checking those possibilities. Please contact a technician ...

1.    Portable keyboard & Digital Piano Portable keyboard (TON1/T98/NEX) and digital piano (TOP1/TOP2) can’t be directly connected to...

If you cannot hear any sound coming from your piano, please follow the steps below: Make sure the power is turned on.  Make sure your smart devi...