MISSING PACKAGE:

If you can't find a delivered package:

  • Verify your shipping address
  • Search your front door, garage door, or other delivery location for your package
  • Check if a neighbor, family member, or roommate accepted the delivery
  • Search for a notice of attempted delivery

If you're unable to find your package, please contact support@smartpiano.com.


DAMAGED PACKAGE:

We’re sorry to hear your order was damaged in transit. Please contact support@smartpiano.com to ensure that the matter is dealt with promptly.