Support Center

Smart Piano Keyboard (Hardware) 20

• My Digital Piano is Shutting Off.
• Piano/keyboard can’t be shutoff.
• Are there certain headphones that work with piano/keyboard?
• The headphone jack does not seem to be work.
• TOP1, TOP2 Sound is still heard from the speakers when the Headphones are plugged in.

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Manuals Download 2

• Smart Piano & Keyboard Manual
• The ONE Smart Piano App Manual

App (Software for iOS & Android) 18

• Why can smart devices can’t charge when connect piano?
• How do I register The ONE Smart Piano app /reset the password?
• How to download or print the music sheets/video?
• How come I cannot find my purchased songs?
• The app can't connect the keyboard, what could be wrong?

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Piano Maintenance 1

• Piano Maintenance

Delivery 6

• Do you ship to my country?
• How long will it take to ship my piano/keyboard?
• How will I know when my goods have dispatched?
• What happens if the product damaged or missed in transit?
• Can we use express delivery other than UPS in the US?

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Return Policy 5

• What is your return policy?
• How do I return the items?
• Exchanges
• How do I change product color/model etc.
• How will I be refunded for returns?

Warranty 1

• Warranty